Resolving Conflict in 4 Steps

Shaking hands after resolving conflict
The First Tee teaches youth to be good golfers and better people. Find out more

From the school yard to the work place, we experience conflict in every stage of our life. The ability to resolve conflicts with one another is a critical life skill, especially in today’s divisive world. At The First Tee, we encourage participants to work out disputes for themselves whether they arise on or off the golf course.

4 steps To resolve Conflict: CARE

Looking for ways to resolve a conflict that meets the needs of both parties is challenging, but something youth should learn to strive towards. As participants of The First Tee proceed through the program, they learn CARE:

1. Communicate

Open communication is key in a dispute. Expressing how you feel about the situation and sticking to the facts will let the other person know you’re genuine in your actions. Focusing on the problem at hand and not what the other person did will avoid unnecessary conflict.

2. Actively Listen

Listen to what the other person has to say, without interrupting. Try to be objective. Then, ask open-ended questions to make sure each side understands what the other person thinks and how he/she feels.

3. Review Options

Talk over the options, looking for solutions that benefit everyone. Do not feel pressured to come up with one answer immediately. Bring in objective third party for ideas, if necessary.

4. End with a Win-Win Solution

This is the ultimate goal—to agree on an option that benefits both sides to some extent. When one party wins by aggressive behavior or one party simply gives in, someone is losing. And that means you get outcomes that do not resolve the underlying causes of the conflict.

More than a Game: The First Tee uses golf to teach youth ages 7 to 18 life lessons and leadership skills.

More Than a Game

Offered are more than 1,000 locations, The First Tee program was developed by experts in the field of positive youth development and is delivered by trained coaches . Our mission is to help prepare kids and teens from all backgrounds for success in all areas of life. Chapters offer full scholarship or reduced fee programming for those with financial need so that no one is ever turned away for inability to pay.

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